Skills: Three to five years customer service/contact center experience strongly preferred; healthcare customer service experience, desired; Medicare experience a plus
Healthcare or Managed Care experience preferred; minimum 45 wpm typing skills preferred; working knowledge of PC applications in a windows-based environment.
Demonstrated verbal and written communication skills combined with listening and problem-solving ability to identify needs, seek solutions, and resolve customers’ concerns.
Ability to work well in a team environment and willingness to learn and adopt customer service methods and practices. Education: High School Diploma/GED