Role Description: Transitioning to a Smart Agent represents a pivotal moment for CX Cloud. As an EPM (Engineering Program Manager), you will spearhead the comprehensive strategy for shifting from the current collector-based system to the Smart Agent. This involves meticulous analysis of collector distribution across diverse market segments, assessing their respective value propositions. Furthermore, you’ll explore untapped opportunities for customers who have availed offers like SNTC, OIC, and Success Track, gauging their interest in these solutions. It’s imperative to scrutinize …
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At Cisco Meraki, our Network Support Engineer Interns act as key players on the Support team! You will troubleshoot cases that cover the entire Meraki product line, including our wireless access points, security appliances, switches, and Systems Manager application, just like our full-time engineers. With a steep learning curve and a fun, challenging work environment, our interns come out of the program with a deeper understanding of networking, stronger problem-solving skills, and a mastery of customer support that will carry …